The shipping date for guaranteed Easter delivery has hopped past! Our Easter treats are still available, but please note that due to the Public Holidays your order will not arrive before Good Friday 3 April.

SHIPPING RATES & TIMES

The majority of orders placed are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.

Shipping charges are fixed for orders throughout Australia.

All shipping estimates are from when payment is received by LUSH. Estimates are based on Australia Post shipping times.

 

SERVICE

AUSTRALIA POST TRANSIT TIMES

(AUSTRALIA ONLY)

PACKED WEIGHT

PRICE

($AUD)

Registered Post

2-7 working days for most areas.

Certain rural areas may require longer.

 

Flat rate

 

9.00

Express Post

1-2 working days to CBD/Metro areas.

2-3 working days to WA metro & most country areas.

3-7 working days for rural WA & NT.

 

Up to 3kg

 

12.00

 

 

Up to 5kg

18.00

Registered Post service will be delivered by Australia Post and requires a signature, so please make sure there will be someone at home to sign for it. Otherwise a card will be left and your parcel will need to be collected from your local post office.


Please note Australia Post only deliver from Monday to Friday.
  Express Post service does not require a signature, which means your parcel will be left at your home if you are not there to answer the door. 

 

TRACK YOUR PARCEL

To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"

 

PHONE SUPPORT - CALL 1300 587 428

Phonelines are open from 9am to 5pm (EST Sydney time) from Monday to Friday. We are closed on public holidays. Should you try to contact us outside of our working hours we will contact you as soon as possible on the next working day.

 

ORDERING ONLINE


Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order. Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched, so you will know when to get the bath running!

Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also refer to our 'Cancellations and Returns' policy in the Terms and Conditions.

If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended. 

Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can't be held liable for this, we will do everything we can to resolve this for you and put that smile back on your face again.


PAYMENT INFORMATION

We accept PayPal, Visa, MasterCard, AMEX, Diners, Lush Gift Vouchers and Westpac Altitude Reward Vouchers. Westpac Altitude Reward Vouchers must be mailed to us and received before we can process and dispatch your order. 

 

INTERNATIONAL ORDERS

At Lush Digital, we know no limits when it comes to delivering internationally. Whether you live in Alaska or Bognor, Brazil or Slovakia, we'll do our best to get it to you. If you find that your country isn't listed on this website, please let us know so we can add it for you as soon as we can; then you will be able to have your Lush goodies as soon as possible! Please note the weight limit of International parcels is 20kg. 

You can contact us on 1300 587 428 or e-mail us at enquiries@lush.com.au for any queries you have about International deliveries. 

 

VALENTINE'S DAY SHIPPING GUIDE

For Valentine’s Day deliveries we have two shipping options, Registered Post and Express Post. See below for more information.

Registered Post

NSW metro areas – 1 to 2  business days

QLD & VIC metro areas  – 2 to 3 business days

SA metro areas – 3 to 4 business days

WA, all other capital cities and country locations- 5 to 6 business days

 Express Post

1 to 2 business days for all States within metro areas

(WA and rural areas, allow extra time for delivery)

 

For more detailed shipping information on your postcode please visit

http://auspost.com.au/parcels-mail/delivery-areas.html