For delivery before Valentine's Day, regular shipping orders need to be placed by 1st February. For express shipping to metro areas, please order by Monday 8th February.

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Returns & exchanges

The Lush online store is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods and will require proof of purchase.

If your item is damaged, faulty, or different to how it was described follow these easy steps:

If you wish to exchange your item/s please follow these easy steps: 

Attn: Lush Digital

25 Carrington Road


NSW 2204

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods.

Return to Stores

Lush is happy to return or exchange online purchases at any Lush store. The online purchase receipt is required when making a return or exchange.

General Enquiries

We’re happy to help you with any enquiries you may have regarding our stores and products or the online ordering process. Please give us a call on 1300 587 428 or